FAQ

What is Deutsche Post International?

Deutsche Post International is part of Deutsche Post, Europe’s largest postal company. We are dedicated to support European companies with our integrated product and service portfolio which allows you to achieve reliable, effective exchange of messages and information and delivery of low weight items.

What does Deutsche Post International do?

We provide easy and affordable international postal services to European business customers for their letters and lightweight goods.

In which countries is Deutsche Post International located?

We have offices in many European countries, such as Austria, Benelux, France, the Nordics, the United Kingdom and Switzerland.

What products and services do you offer?

We offer a wide variety of international postal products as services, from letters to low-weight packets. We also offer our expertise in Direct Mail and have an extensive portfolio to make you international marketing campaings a success.

Does Deutsche Post International provide services for private customers?

No, our services are specifically tailored for (European) companies sending large volumes of letters, magazines, direct mail and low-weight parcels  to international destinations.

What is your minimum shipment volume?

We have a minimum volume of 50 items (e.g. letters, parcels) per pick-up. 

Can I send 1 letter or packet with you?

No, our services are suited for sending large volumes. In case you are a private customer and you want to send one parcel, we recommend you to contact your local DHL office.

Where can I find Track and Trace information?

For Deutsche Post, you can find tracking information via https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB.

We also often receive questions about parcels sent with DHL. To find out more about DHL Track and Trace, please go to www.dhl.com.

How can I contact you?

You can contact our sales offices via telephone or via our contact form.

You can find our contact details and phone numbers with the office locator. Our contact form can be found here.

Why can't I find a pricelist on this website?

We aim to deliver exceptional customer focus and service quality. This also means that we want to provide the best possible combination of services and related prices. A standard pricelist is therefore not something we offer. We want to get a full understanding of your business and your needs, so we can advise which products would serve you best and make sure pricing matches your needs.

How do I get a quote?

Give us a ring or drop us an e-mail via the contact form.

Our local team is there to support you and discuss our products and services and provide a quote.

Import-One-Stop-Shop (IOSS)

What impact will the IOSS have on non-EU sellers?

As an example, we will use a seller from Asia and explain former VAT requirements and requirements following the reform later this year.  

Before July 2021, sellers outside the EU could sell and ship goods under €22 to customers in an EU member state without having to pay value added tax. If an item above that value was shipped, either the customer or the seller had to pay the import value added tax at the import country rate. The customer-friendly seller payd the import value added tax on behalf of the end customer.

Since July 2021, sellers calculate value added tax at the point of sale and declare it in an IOSS VAT return if the value of the goods is below €150. No import value added tax is then due for those shipments at the point of import. If a shipment has a value greater than €150, import value added tax still has to be paid to customs. For sellers, this could still trigger the need for a regular value added tax registration in the import country if they intend to sell the goods locally or to buyers in the rest of the EU.

What impact will the IOSS have on Brexit?

For sales to customers in the EU, sellers who are located in the United Kingdom are now considered non-EU citizens. Starting July 2021, they can use the EU IOSS as non-EU sellers. To do that, they have to register in any one of the EU nations for the quarterly filing and payment of value added tax.

Will there be a simplified customs declaration process?

To help importers and customs authorities manage escalating volumes of low value shipments, the standard customs declaration for goods under €150 will be simplified.  Sellers can use the simplified process starting July 2021 for goods imported into the EU.  The process utilizes a reduced data set for the parties who declare the import.

The existing customs exemption for most goods under €150 will remain in place.

Does the EU have minimum revenue requirements to register for the IOSS?

No, there are no minimum revenue requirements for registering for the IOSS.

Will there be weight limits or dimension criteria?

The IOSS does not impose any additional weight criteria. The usual postal restrictions on weight and size apply in these cases.

Can you freely choose the country in which you would like to register?

Yes, you can select any EU country you like. But you can register in only one country.

How frequently do customers have to pay the value added tax in the member state where they registered?

The standard payment schedule is monthly. Please note that customers are not charged but must submit a monthly VAT return. No invoice will be issued.

What’s important to remember about returns and refunds?

Sellers are required to account for returned items in their VAT return.

What’s important to remember about value added tax?

The IOSS-registered seller must keep records of all value added tax.

What’s important to remember about the IOSS registration data?

IOSS only functions with electronic data sent in advance. We have already integrated dedicated fields for saving and sending IOSS numbers into our customer touchpoints (portal, API). Since EADs are already required for all parcels that must pass through customs, only minimal effort should be entailed on the part of our customers to acquire and use IOSS numbers. Please note that Deutsche Post does not check whether the IOSS number matches the respective shipper. An individual shipper will frequently have to use different IOSS numbers, since the IOSS number of the online marketplace must be used for goods that are purchased through that marketplace. It is thus critically important for each shipper to make sure they enter the right IOSS number for each item. In other words, our portal cannot be configured to enter the same IOSS number automatically each time.

What are the technical requirements for using IOSS together with DPI Touchpoints?

The IOSS identification number should be included in the data submitted for each individual shipment. It will be embedded in the data when the label data is generated and the shipment data electronically sent. The name of the field depending on the touchpoint: 

  • Sender’s customs reference number (portal) 
  • Sender’s tax ID (API)

The field allows a maximum of 35 characters. 

It is not printed on the label. 

I ship from a warehouse in Switzerland and use Deutsche Post Packet products for this. Can I use IOSS for import into the EU?

When shipping from a warehouse outside the EU, you as the customer must import the items into the EU and pay customs duty before handing them over to Deutsche Post. 

When importing, you are free to use IOSS. The individual items are therefore already cleared through customs when they are handed over to Deutsche Post.

The shipments must therefore not bear any customs declarations and you do not transfer any electronic customs content data to Deutsche Post. 

The situation is only different if you are sending from the UK. In the UK, we can also accept consignments of goods from you, which are then cleared through customs by post. 

You can use IOSS for this customs clearance process if you transfer the IOSS number to Deutsche Post in the electronic advance data.

I am from Northern Ireland (NI). Why is IOSS not relevant for me?

When an ecommerce seller in NI sells goods to consumers in the EU, NI is treated as being within the EU and as such the seller is not importing into the EU. We are awaiting further confirmation from HM Revenue & Customs as to how these rules apply to NI sellers and how they should register.

I am based in the UK - how can I be supported with further questions?

We recommend the supporting IOSS services from Deloitte and Taxamo: 

If you have any questions about how the Deloitte IOSS service will work for you, please email them at iossservices@deloitte.co.uk. If you have any specific queries or require advice, please let them know and they will find a specialist that will be able to help. An IOSS VAT solution designed for eCommerce sellers | Deloitte UK.

You can contact the team at Taxamo directly: Tasmyn.Nicholls@vertexinc.com, +44 (0) 7380 381719