FAQ

What is Deutsche Post International?

Deutsche Post International is part of Deutsche Post, Europe’s largest postal company. We are dedicated to support European companies with our integrated product and service portfolio which allows you to achieve reliable, effective exchange of messages and information and delivery of low weight items.

What does Deutsche Post International do?

We provide easy and affordable international postal services to European business customers for their letters and lightweight goods.

In which countries is Deutsche Post International located?

We have offices in many European countries, such as Austria, Benelux, France, the Nordics, the United Kingdom and Switzerland.

What products and services do you offer?

We offer a wide variety of international postal products as services, from letters to low-weight packets. We also offer our expertise in Direct Mail and have an extensive portfolio to make you international marketing campaings a success.

Does Deutsche Post International provide services for private customers?

No, our services are specifically tailored for (European) companies sending large volumes of letters, magazines, direct mail and low-weight parcels  to international destinations.

What is your minimum shipment volume?

We have a minimum volume of 50 items (e.g. letters, parcels) per pick-up. 

Can I send 1 letter or packet with you?

No, our services are suited for sending large volumes. In case you are a private customer and you want to send one parcel, we recommend you to contact your local DHL office.

Where can I find Track and Trace information?

For Deutsche Post, you can find tracking information via https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB.

We also often receive questions about parcels sent with DHL. To find out more about DHL Track and Trace, please go to www.dhl.com.

How can I contact you?

You can contact our sales offices via telephone or via our contact form.

You can find our contact details and phone numbers with the office locator. Our contact form can be found here.

Why can't I find a pricelist on this website?

We aim to deliver exceptional customer focus and service quality. This also means that we want to provide the best possible combination of services and related prices. A standard pricelist is therefore not something we offer. We want to get a full understanding of your business and your needs, so we can advise which products would serve you best and make sure pricing matches your needs.

How do I get a quote?

Give us a ring or drop us an e-mail via the contact form.

Our local team is there to support you and discuss our products and services and provide a quote.